County Ambassador Training
Do you live or work in Prince Edward County?
Learn how to serve the best inside scoop!
Learn how to serve the best inside scoop!
With nearly a million visitors each year, folks ask a lot of questions about The County...
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Can I ride my bike onto the Ferry?
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How do I get to Sandbanks from here?
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Who is offering wine tours?
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Which patios are pet friendly?
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When are the museums open?
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Where is the closest washroom?
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Où puis-je garer ma voiture?
County Ambassador Training is for anyone looking to expand their knowledge about Prince Edward County in order to better serve their guests, customers, friends, family or even neighbours. It can be especially helpful for those working in tourism, hospitality or customer service roles - or for anyone looking to get a job in a tourism-related business in The County.
County Ambassador Training provides a foundation of local information to review, and activities to help solidify your knowledge of The County. It includes the various assets, attractions, geography, history, municipal-inner-workings, and quirks of The County - plus important reminders about customer service methods that help create an inclusive, welcoming experience for all.
Watch the tutorial
Learn how to find your way around the County Ambassador Training with this 2-minute video.
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Course Content
County Ambassador Training is FREE
No brochure or blog post by The County will ever replace getting the ‘inside scoop’ straight from a local person.
County Ambassador Training is intended to support folks who find themselves in roles where they are seen as the local expert - even if they know very little about The County. This self-paced, online learning provides some of the key tools and resources needed to provide a great customer/visitor experience. We don’t expect you to know everything about The County - there's so much and it changes all the time! We hope County Ambassadors can feel confident about their knowledge of frequently asked questions, where to find additional information, the history of our community, and how to provide inclusive customer service.
This isn’t high-school. We’re not mailing you a textbook, posting your test marks, or forcing a pass or fail. Learn at your own pace and head down rabbit holes as you find them. It takes 3-4 hours to work through all five lessons, but we recommend taking your time and coming back to the material as needed. Those who finish the course will receive a certificate of completion.
County Ambassador Training is intended to support folks who find themselves in roles where they are seen as the local expert - even if they know very little about The County. This self-paced, online learning provides some of the key tools and resources needed to provide a great customer/visitor experience. We don’t expect you to know everything about The County - there's so much and it changes all the time! We hope County Ambassadors can feel confident about their knowledge of frequently asked questions, where to find additional information, the history of our community, and how to provide inclusive customer service.
This isn’t high-school. We’re not mailing you a textbook, posting your test marks, or forcing a pass or fail. Learn at your own pace and head down rabbit holes as you find them. It takes 3-4 hours to work through all five lessons, but we recommend taking your time and coming back to the material as needed. Those who finish the course will receive a certificate of completion.
What's in it for me?
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